# Supplier Incidents

Workbook file: Ecodemy_Incident_Concern_Log.xlsx

Case-based tracking for reported concerns, investigations, corrective actions, and final outcomes.

Purpose: Document what happened, what was investigated, what action was assigned, and how each concern was resolved.

Refresh cadence: Update any time a concern, allegation, complaint, or escalation is received.

## Incident Log

Initial intake for reported concerns with severity, source, and ownership.

Columns:
- Case ID
- Date Reported
- Reported By
- Supplier / Location
- Country
- Issue Type
- Issue Summary
- Source of Concern
- Severity (Low/Medium/High)
- Status
- Owner
- Date Closed

## Investigation

Review timeline, evidence gathered, supplier response, and escalation notes.

Columns:
- Case ID
- Date Reviewed
- Reviewed By
- Initial Findings
- Evidence Collected
- Supplier Response Received? (Y/N)
- Further Escalation Required? (Y/N)
- Notes

## Corrective Actions

Assigned corrective actions, due dates, verification, and completion tracking.

Columns:
- Case ID
- Action Required
- Action Owner
- Due Date
- Completion Status
- Verification Method
- Date Verified
- Notes

## Outcome Summary

Final case disposition, retained supplier decision, and lessons learned.

Columns:
- Case ID
- Final Outcome
- Risk Level After Action
- Supplier Retained? (Y/N)
- Follow-Up Review Date
- Lessons Learned
- Policy / Process Update Needed? (Y/N)
- Notes